Terms & Conditions

Glasgow Smartzone Ticketing Limited the (“Company”) use smartcards. The “tripper” is a smartcard which works by storing your bus ticket on the card, replacing the paper tickets that you previously would have bought and used. Details of our smartcards can be found at www.glasgowtripper.com

Use of the tripper smartcard (“the Smartcard”) is subject to these Terms and Conditions available at www.glasgowtripper.com

You should print a copy of these terms and conditions for your records.

GENERAL USE

• The Smartcard is available for a charge of £1.75 and may be ordered from the tripper card website (www.glasgowtripper.com), Cards are not pre-loaded with any tickets, which must be added by the customer.
• When you are issued with the Smartcard, you can purchase tickets for use on bus operators who participate in the Glasgow Tripper scheme only. Each time you use the Smartcard, the ticket will expire after the numbers of days you have bought have ended. You cannot use the Smartcard unless it has a valid ticket, and you are responsible for keeping it loaded.You cannot use the Smartcard to travel unless it has a valid ticket stored on it.
• Depending on the product purchased, unused travel will expire at the end of the number of days you have purchased.
• The Smartcard does not hold money, and is not a stored value card.
• Drivers and officials of bus operators who participate in the Glasgow Tripper scheme may inspect the Smartcard at any time and they must be shown on request.
• All Smartcards remain the property of the Glasgow Smartzone Ticketing Limited. We reserve the right to withdraw individual Smartcards, services and products, at any time.
• Smartcards are not transferable.
• Glasgow Smartzone Ticketing Limited may refuse to issue a Smartcard at its discretion.
• Applications for smartcards require a photo.
• If there has been no use of a Smartcard for one year, then the Smartcard may automatically be cancelled without a refund. You may apply for a new Smartcard at a cost of £1.75.
• Damaged or lost Smartcards can be replaced. A minimum fee of £1.75 will be charged for each replacement Smartcard.
• If we believe your Smartcard has been tampered with in any way we may withdraw it without refunding the remaining value or card cost. Drivers and officials of bus operators who participate in the Glasgow Tripper scheme are entitled to retain any Smartcard which they believe has been tampered with, is being misused or which has become electronically unreadable. Where a card has become corrupt, we will replace it.

USE

• To ensure Smartcard functionality, the user must take care that the card is not:
  • Abraded, cut, folded or crushed;
  • Placed near strong electric or magnetic fields;
  • Exposed to liquids for extended periods;
  • Exposed to extremes of temperatures; and
  • Users are advised not to keep their card in a plastic wallet if they keep in a trouser pocket regularly, as this will remove the surface typeface over time.
• On boarding a bus, the Smartcard must be placed on or near the card reader so that the reader indicates it has been properly read by making an audible “bleep”. Only when you have received a positive confirmation of reading are you treated as having made valid payment for that journey.
• The use of a Smartcard for which you do not meet the required criteria (Child) will be treated as fraud and will result in the immediate confiscation of the Smartcard. We also reserve the right to inform the police of any suspected fraud. Smartcards confiscated for misuse will not be returned or refunded.

EXCLUSIONS

The Glasgow Tripper cannot be used on the following services: 

• Airport services subject to an access agreement with Glasgow Airport.
• Football specials.
• Night services identified with an “N” service prefix.
• Registered schools services with one journey each way per schoolday.
• Long distance express coach registered locally within the zone.
• Rail replacement services.
• Any service where the ticket can be used must have at least two stopping points within the zone.

FIRST AND LAST BOUNDARY POINTS FOR THE GLASGOW TRIPPER

A table detailing these, can be found at http://www.glasgowtripper.co.uk/terms-conditions

LOST OR STOLEN CARDS

• The loss, theft or failure of a Smartcard must be notified to Glasgow Smartzone Ticketing Limited as soon as possible. This can be done by telephoning 0345 241 1595.
• We cannot prevent the unauthorised use of a lost or stolen Smartcard.
• The Company will not be liable for any travel costs incurred between the reporting of a lost or stolen card and the receipt of your replacement Smartcard.
• Once cancelled, a Smartcard cannot be “re-activated”.

REPLACEMENT CARDS

• Only smartcards which have been registered will be applicable for replacement.
• A replacement Smartcard will be issued at a minimum charge of £1.75
• Your current card will be stopped, so if found no-one else can use your remaining ticket(s). This only applies if the card is registered and if reported lost or stolen in accordance with the protocol set out above.
• If your tripper card is lost, stolen or damaged it is not possible to refund the value of any of the remaining tickets on the card or transfer them to your new card.
• Smartcards that are issued anonymously, i.e. those which are issued without personal details being supplied by the individual purchasing the Smartcard, are non-replaceable.

CORRUPT AND DAMAGED CARD POLICY

• Where a Smartcard is faulty and the fault is not because of your failure to take care of it, we will replace it free of charge.
• Where a card malfunctions because we reasonably believe, it has been misused or it has incurred physical damage in your possession, we reserve the right to charge a minimum of £1.75 for its replacement.
• Irrespective of the policy above, we reserve the right to withdraw the card at any time.

PURCHASES

If you add a ticket to your Glasgow Tripper card over the internet using the site www.glasgowtripper.com you must allow 24 hours for the ticket to be available for you to upload to your card on the bus.

Please note that all tickets purchased via the website, must be collected on the bus within 2 months of purchase. After this time, the ticket may no longer available to collect on our ticket machines and may need to be re-actioned. If you need to discuss an issue with an uncollected ticket, please contact our customer services team on 0345 241 1595 or by email at info@glasgowtripper.com

REFUNDS

• Refunds are only granted in exceptional circumstances on a case by case scenario.
• Requests for refunds will be dealt with within 28 days, though the timeframe for receiving the refund may be longer.

DATA PROTECTION

• We will not pass your details on to any third party outside of the Glasgow Smartzone Ticketing Limited and group of companies and participating bus operators except as required by law, regulation or the rules of a reputable stock exchange.
• Glasgow Smartzone Ticketing Limited and group of companies and participating bus operators will only use information that you have supplied for administration (including development and maintenance of our systems), customer services and research, and detection and prevention of crime. Unless you have ticked the relevant box on the application form, you agree that we may also contact you to keep you updated with information about Glasgow Smartzone Ticketing Limited group of companies and participating bus operators services such as timetable changes and fare changes and also to inform you of special offers and other related products and services.
• Should you require access to any of your personal data, or that of a minor in your care, you must make this request in writing Tripper Customer Service, C/O McGills Buses, Old Greenock Road, Inchinnan, PA4 9PG. Security checks will be performed before the release of data.

INTELLECTUAL PROPERTY

You acknowledge that all copyright, trademarks and all other intellectual property rights in the Smartcard shall remain vested in the Company or its licensor.

LIABILITY

You agree that, except for death and personal injury arising from the negligence of the Company, the Company shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with these terms and conditions, including damage for loss of business, loss of profits, business interruption, loss of business information or any other pecuniary loss (even where the Company has been advised of the possibility of such loss or damage).

SUSPENSION AND TERMINATION

The Company shall have the right to immediately terminate these terms and conditions and/or suspend the use of the Smartcard if you commit a breach of these terms and conditions.

CHANGES TOT HE TERMS & CONDITIONS

The Company reserves the right to change these terms and conditions from time to time. Your continued use of the Smartcard following notice of such change shall be deemed to be your acceptance of any such change. It is your responsibility to check the terms and conditions regularly to determine whether these terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the Smartcard.

SEVERABILITY

Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these terms and conditions howsoever occasioned.

NO WAIVER

No waiver by the Company shall be construed as a waiver of any breach of any provision of these terms and conditions.

CHOICE OF LAW

These terms and conditions shall be governed by Scottish law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the Scottish Courts.

ENFORCEMENT AND COMPLAINTS

When we receive a formal written complaint through our customer services team at, Tripper Customer Service, C/O McGills Buses, Old Greenock Road, Inchinnan, PA4 9PG we will contact the person making the complaint and attempt to resolve the problem.